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Terms and Conditions

Table of Contents

Article 1 – Definitions

In these terms and conditions:

  1. Consumer/User/Customer/you: the natural person or business that visits the entrepreneur’s website and/or enters into a distance contract with the entrepreneur.
  2. Cooling-off period: the period within which the consumer can make use of his right of withdrawal.
  3. Right of withdrawal: the possibility for the consumer/user to withdraw the distance contract within the cooling-off period.
  4. Revocation/Contact/Withdrawal/Return form: the forms that the entrepreneur makes available and that a consumer can fill in if he/she wishes to make use of his rights.
  5. Day: working day. Weekend days excluded (Saturday and Sunday).
  6. Durable data carrier: any means that enables the consumer and/or entrepreneur to store information that is addressed to him personally in a way that makes future consultation and unaltered reproduction of the stored information possible.
  7. Entrepreneur/Company/jorma.solutions/we/us: the natural person or legal entity that offers products and/or services to consumers at a distance.
  8. Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the distance agreement only one or more communication techniques are used.
  9. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and trader being in the same room at the same time.
  10. Terms and Conditions/Contract: these Terms and Conditions which regulate the Distance Contract.
  11. Platform/Website/web/ecommerce: The platform which belongs to the entrepreneur (Jorma Projects & Solutions OÜ) and from where distance sales take place. Link to the platform (https://jorma.solutions).
  12. Payment Gateway Service Provider (PGSP): This is the company ultimately responsible for the collecting, handling, and processing the payment and the User’s payment data and information, from the customer to and for the entrepreneur.

Article 2 – Identity of the entrepreneur & Contact

  1. Identification
    · Name: Jorma.solutions, which is the trademark for a project fully owned and developed by the company Jorma Projects & Solutions OÜ.
    · Phone number:
    · E-mail: info@jorma.solutions
    · Registry Code from Estonian Chamber of Commerce: 14804417
    · Estonian VAT number: EE102192418

     

  2. Physical Address

    2.1. Only for notification purposes and order returning procedures
    · Spanish address: Pizarro nº2 C, 2nd floor, Door 6, Radazul, 38109, Santa Cruz de Tenerife, Spain.

    2.2. Company’s legal address: NEVER USE this address for returning an order
    · Estonian address: Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141, Estonia.

     

  3. Contact Form

    3.1. For problems/questions about orders, returns, payments & refunds: The following form

    3.2. For any other questions please use the general contact form: The following form

     

  4. Complaints procedure: The following form

Article 3 – Applicability

  1. These terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and consumer taking place via the entrepreneur’s website.

     

  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the terms and conditions can be viewed through the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.

     

  3. When the distance contract happens electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these terms and conditions can be made available electronically to the consumer in such a way that the terms and conditions can be easily stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that, at the request of the consumer, these will be sent free of charge by electronic means.

     

  4. In the event that a specific product’s (or service’s) conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and the consumer may in the event of conflicting with the general terms and conditions always invoke the applicable provision that is applicable to him and that is most favorable.

     

  5. If one or more provisions in these general terms and conditions at any time in whole or in part are null and void or destroyed, then the agreement and these conditions remain valid and the stipulation in question will be replaced without delay by a provision that can approach the scope of the original as much as possible.

     

  6. Situations that are not regulated in these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.

  7. Lack of clarity about the explanation or content of one or more provisions of our terms and conditions, should be explained ‘in the spirit’ of these general conditions.

     

  8. All translations made out of these Terms and conditions, although they are being arranged in good faith, they might be subject to containing errors and mistakes. Therefore, agreeing with any translation of these Terms & Conditions, means agreeing with the English one and accepting that, in case of conflict and/or error between the two of them due to the translation process, the English version and its spirit shall always prevail. Check the English version here.

Article 4 – The offer

  1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.

  2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer at any considered time without any given notice.

  3. The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true reflection of the offered products and/or services. Descriptions and pictures shall be described approaching (within creative manners) the reality of what products and/or services truly are but, unwilling, obvious and/or involuntary mistakes or errors in the offer (such as an unreasonable price tag) will not bind the entrepreneur.

  4. All images, specifications and data in the offer are indicative and can not be a reason for compensation or dissolution of the agreement.

  5. Images of the products are a close reflection of the products offered. The entrepreneur cannot guarantee that the displayed pictures and colors exactly match the real conditions of the products.

  6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This refers in particular:
  • The price including taxes;
  • The available sizes, colors and materials described;
  • The costs of handling and shipping;
  • The manner in which the agreement will be concluded and which actions are necessary for this;
  • Whether or not it is possible to apply the right of withdrawal:
  • The method of payment, delivery and execution of the agreement;
  • The period for accepting the offer or the period within which the entrepreneur guarantees the price. Certain offers can be accepted automatically and immediately by the website; 
  • The level of the tariff for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic tariff for the means of communication used;
  • Whether the agreement is filed after the conclusion, and if so, how this can be consulted for the consumer;
  • The way in which the consumer, prior to the conclusion of the agreement, can check the data provided by him under the agreement and repair them if necessary;
  • Any other languages ​​in which, in addition to English, the agreement can be concluded;
  • The codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically.

Article 5 – The contract

  1. Subject to the provisions of Article 5, paragraph 4; the contract is concluded at the moment of acceptance by the consumer of the offer, and the fulfillment of the corresponding conditions by both the customer and the entrepreneur.

  2. If the consumer has accepted the offer electronically, the entrepreneur will confirm electronically the receipt of the acceptance of the offer as soon as possible. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

  3. If the agreement is concluded electronically, the Entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures via an external gateway which will be held liable for the payments information data & details as well as for the payments success.

    3.1. The Payment Gateway Service Provider (PGSP) is ultimately responsible for the collecting, handling & processing of the payment and the User’s payment data & information. The User acknowledges that Entrepreneur does not receive/collect/or have access to any details about the payment and/or payment information from the User which can be used to make a new purchase. The entrepreneur would otherwise have access to some information like the payment method chosen (such as, “bank transfer”, “iDeal”, “Paypal”…) and, of course, whether the transaction has been successful or not as well as the amount transferred. Therefore, the Entrepreneur shall not be responsible for the handling of the information made by the gateway since it is out of the Entrepreneur’s control. Although, the Entrepreneur will always try to keep track of the gateway provider and its service quality in order to offer the best solution to the customer.  

    3.2. Anytime a User would ask the Entrepreneur about the PGSP, the Entrepreneur shall provide all info concerning how to reach it out within a reasonable amount of time (no longer than 30 days from the day of request).  

    3.3. The Payment Gateway Service Providers used within the platform may change anytime the Entrepreneur so considers it necessary. This can happen for several reasons for instance due better pricing options or the pursuit of a better quality of services offered by a different PGSP.

  4. The Entrepreneur can – within legal frameworks and the help from the PGSP – be informed about whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the Entrepreneur has good reasons not to enter into the agreement with the customer based on his or the PGSP’s investigation, he is entitled to refuse an order or request special conditions to the execution.

  5. With the product or service (if necessary), the entrepreneur will provide access, within the same Platform where the agreement takes place, to the following information in writing or in such a way that it can be read and/or stored by the consumer in an accessible manner on a durable medium:

    5.1. The conditions under which and the manner in which the consumer can exercise the right of withdrawal (if it is possible), or a clear statement regarding the exclusion of the right of withdrawal;

    5.2. The information about guarantees and existing service after purchase included in these Terms and Conditions;

    5.3. The information about delivery costs to be incurred depending on the destination address & shipping method chosen by the customer;

    5.4. The information about payments included in Article 11 of these terms & conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

    5.5. The information about the available complaint procedures

    5.6.  The information about the privacy policy & treatment of the user’s data

    5.7. The GDPR & Data use notice.

  6. Each agreement is entered into under the suspenseful condition of sufficient availability of the products/services concerned.

Article 6 – Right of withdrawal (Incidents and returns)

  1. If the customer finds or has an issue with any of the physical products that he/she has purchased on our platform, or has simply changed his/her mind and wishes to return a product, hereby we explain the conditions that apply and how to proceed.

    1.1 – These general conditions apply to both incidents and returns (all kinds of withdrawals).

    1.1.1. When purchasing products, we offer the consumer the option to terminate the contract without any given reason within 14 days (The cooling-off period). This condition only applies to physical (tangible) products.

    1.1.1.2. Services and/or digital content/services (including but not limited to pictures, videos, stats, information dashboards, and online applications of any kind) provided by the entrepreneur in the form of subscription or one-time payments will not be subject to refunds in any case.

    1.1.1.3. For all tangible products, the cooling-off period commences on the day the consumer receives the product/products acquired via the Entrepreneur’s Platform (in case of a proven date by the user) or 2 days after the purchase took place on the Platform as these are considered the average delay for the products to reach the consumer.

    1.1.2. The right of withdrawal will be only applicable in compliance with the current regulations to be found on the Article 16 on the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL from 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council – find it here, where it is stated that the right of withdrawal and return will not be applicable to products that, by their nature, cannot be returned or deteriorate, including but not limited to intimate hygiene or lingerie among others, unless technical failure detected before making use of it. Nor will it be applicable to any product that has been unsealed or opened after delivery, except again, for those presenting technical failure detected during use.

    1.1.3. During the reflection period (cooling-off period), the consumer will handle the products and packaging carefully. The customer will only unpack the product to the extent that is necessary to assess whether he/she wishes to keep the product or not, avoiding to remove any plastic seal/cover which is meant to certify that the product has never been used.

    1.1.4. In case the protective plastic seal/cover of the product is broken and/or open when the customer first receives the order, the customer must let the entrepreneur know about it within the first 3 natural days from and including the receiving day. Otherwise, the customer shall be liable and responsible for the open seal or broken cover.

    1.1.4.1. Please, be also aware that any problem presented by the product due the process of shipping (such as bumps) must as well be informed to the entrepreneur within the first 3 natural days from and including the receiving day. If not informed in time, we might not consider these incidents as valid and therefore, we might not accept any return and/or refund action, finding the customer liable for any damage presented on the product.  
    For this, the customer has to send us an email via email address shown in Article 2 stating the order number and contact.

    1.1.5. To be remembered that all products which brand is owned by the entrepreneur enjoy a 2 years guarantee period. Other brands for sale on the website may have different guarantee periods of which the manufacturer is liable for.

    1.1.6. Refunds will be made via the same payment method used by the consumer unless the consumer expressly agrees to another payment method.

    1.1.7. The entrepreneur can not be forced to execute any refund until having the chance to study the product’s condition and problems observed by the user. Therefore, it is absolutely necessary for the entrepreneur to physically receive the product in order to carry on a study which will determine whether a refund applies to the case or not.

    1.1.7.1 As the study of the state of a purchased product is necessary in order to proceed with the process of withdrawal, incident, guarantee and/or return and this needs to be done physically (unless agreed otherwise by the entrepreneur in written form), the product or products must be sent back from the customer’s address to the the entrepreneur’s stated one.

  2. The address where products should be delivered, unless the entrepreneur indicates otherwise, shall be the one stated in the Article 2 of this terms and conditions.

  3. About Incidents & Complaints

    2.1. If the customer has a problem with a product/service he/she can request a refund, replacement and/or solution to the problem, depending on the product/service, the case and the specific conditions of the manufacturer of such a product. The products must still be under guarantee period.

    2.1.2. The customer can also request a refund or replacement if the product has arrived in poor conditions (this refers to obvious damage to the product, not aesthetic damage or mini-defects of the manufacturing process) or spilled (in case of liquids).

    2.3. In order to start an incident process, the customer has to contact us via the options available in Article 2 stating the order number, contact and short explanation of the issue. An incident process may end in extra charges/costs for the user, please see Article 7 for more info.

    2.3.1. Once we have received the customer’s request we will proceed to evaluate it and we will contact him/her back as soon as possible to make the appropriate verifications, study the incident, make a decision and process the replacement or refund if it applies to the case.

    2.4. If the reason for the return of the product/s is an apparent technical failure and/or mistake about the original order made by the manufacturer and/or the entrepreneur, that later turns out not to exist/be, and we verify that the product works correctly and/or it is the right ordered product/s, the purchase will be final and the costs of the replacement product and the payment method used will be charged as well as any other expenses we had incurred during the withdrawal process. In this case, no refund will be available nor will the entrepreneur be forced to incur any cost to deliver back the product to the customer. See Article 7 for more info.

  4. About Returns 

    4.1. Before making any return, the customer must contact us preferably through the forms available in Article 2 or otherwise, and only if the forms are not available, through the following email info@jorma.solutions, indicating: the order number, customer’s full name and reason for the withdrawal. We ask to always check the contact form availability first, since it would make the whole process easier and more secure. The customer MUST wait for us to check the request and send instructions. 

    4.2.
    Once we receive the returning request, if we consider it to be valid, we will ask for the customer to return the product to our address indicated in Article 2. 

    4.2.1. Only once we have received back and had the chance to check the product, will we provide the customer with the options available according to the concrete case. Although, we might not provide the customer in all cases with one of them, the most common options would be:
    – Refund the corresponding amount in the same medium in which the payment was made.*
    – Refund the corresponding amount in the other medium/method agreed.*
    – Replace the previously purchased product with another item of equal or similar value.* 
    – Generate a discount code/voucher for future purchases.*

    * Options not available in all cases. Subject to the type of product purchased, the shipping method chosen and destination, and the purchase channel used. Ultimately, the entrepreneur reserves the right to choose the replacement option. See Article 6 & Article 7 for more information

    4.3. The consumer must be able to prove that the delivered goods have been returned on time, for example by means of a proof of shipment which must be sent to the entrepreneur via the following e-email.

    4.4. Any refund to the customer, as a result of the returning process, will be made within a maximum period of 30 working days from the moment the entrepreneur can assure conditions of the returned product, in other words, from the moment the entrepreneur has received and checked product’s conditions as well as studied the specific case, being this only possible from the moment the entrepreneur received the product back and sends an answer to the customer about the case.

    4.5. Generally, the return of the product/s will result in a refund equal to the purchase price of the product/s returned/s minus the expenses generated by the handling & delivery services of the order from the entrepreneur to the customer. 

    4.5.1. The
    refunds will not include the returning costs (delivery expenses) of the product/s returned from the customer’s address to the entrepreneur’s returning address. These expenses shall be carried on by the customer unless the reason for the return is due to a technical failure on the product or an error/mistake made by the entrepreneur when delivering the original order (such as sending the wrong product to the customer). See Article 7 for more info.

    4.6. If the reason for the returning of the product/s is an apparent technical failure and/or mistake about the original order made by the entrepreneur, that later turns out not to exist/be, and we verify that the product works correctly and/or is the right ordered product/s, the purchase will be final and the costs of the replacement product and the payment method used will be charged as well as any other expenses we had incurred during the withdrawal process. In this case no refunds will be available nor will we be forced to incur any cost to deliver back the product to the customer. See Article 7 for more info.

Article 7 – Costs in case of withdrawal

  1. If the customer exercises his/her right of withdrawal, normally he/she shall be responsible for the costs of the original shipping & handling service provided by the Entrepreneur, since it means a time, money and effort which cannot be undone or returned to the entrepreneur. This shall be so, unless agreed otherwise by the Entrepreneur in written form (such as via email). This means, in the case of a return/withdrawal (once the Entrepreneur has certified the product has been returned and studied its conditions), the customer could only be entitled to a refund over the cost of the product/s, not the shipping & handling expenses incurred to deliver the order to the customer’s indicated address unless, once again, it is agreed otherwise by the Entrepreneur. 

    1.1. When the original shipping method chosen by the customer was the “Express” kind, it will never be part of any refund amount.

  2. If the consumer exercises his/her right of withdrawal, he/she shall have the costs of delivering back the goods to the entrepreneur. This will be so in order to protect the entrepreneur from additional costs provoked by unreasonable buyers and/or a competitor’s shady practices.

    2.1. If the consumer has paid an amount in order to return the product, the entrepreneur will never be forced to refund this amount unless the reason for the return is due to the entrepreneur’s fault/mistake such as providing the wrong product. Otherwise, all returning procedure costs, at any case and/or situation must be carried on by the customer. For instance, shipping the product back from the customer’s place to the entrepreneur’s indicated address.

  3. Any product showing any sign of use, will not be accepted during the returning process, which means it will cause extra charges for the customers (those related with the return shipment and the ones to be incurred if the customer wishes to receive back the product/products after failing the return process) besides, of course, the customer will not be entitled to any refund concerning the initial purchase payment since the purchase would be considered final.

    3.1. In order to prevent a returning process failure, the customer will only unpack the product to the extent that is necessary to assess whether he/she wishes to keep the product or not, avoiding removing any plastic seal/cover which is meant to certify the product has never been used. Therefore, any product and/or box (containing a product) with a broken/open seal and/or plastic cover will be considered as “used by the customer” and so, it will not be allowed to be returned or accepted during the return process. Customers will not be entitled to any refund in this case. 

  4. In case of failing a return process in which the product is in the entrepreneur’s hands and once receiving notice by the Entrepreneur, the customer will let the Entrepreneur know about his/her intentions over the product belonging to the customer but in the hands of the Entrepreneur. The options will be:

    A. Ask the company to ship (once more) the product to the customer’s address. In this situation, the customer must pay in advance the costs of the new shipping and handling services as well as any applied fee & cost that the entrepreneur has had to incur.

    B. Ask the company to discard the product. In this situation, the company will get rid of the product and the customer will not have the extra cost related to a new shipping back but only those (if any) that the entrepreneur have had to incur. 

    4.1. In both situations A & B, the purchase is final and therefore, the customer is not entitled to any refund.

    4.2. The customer will have 14 days (from and including the day he/she received the communication of failed return) in order to communicate his/her intentions to the Entrepreneur, after those 14 days, if the customer has not communicated his/her intentions to the Entrepreneur, this last one will be entitled to automatically discard the product and/or charge storing expenses to the customer at the Entrepreneur’s sole will and without given notice.

    4.2.1. Storing expenses will not be higher than 1.5€/day per product and they will be calculated by the entrepreneur depending on the size and weight of the product among other possible factors. It is the Entrepreneur’s sole discretion to determine the daily storing expenses.    

  5. Once again, If the reason for the return of the product/s is an apparent technical failure and/or mistake about the original order made by the entrepreneur, that later turns out not to exist/be, and the entrepreneur verifies that the product works correctly and/or is the right ordered product/s, the purchase will be final and the costs of the replacement product and the payment method used will be charged as well as any other expenses we had incurred during the withdrawal process. In this case no refunds will be available nor will we be forced to incur any cost to deliver back the product to the customer. 

Article 8- The price

  1. During the period mentioned in the offer (if any period is actually mentioned), the prices of the offered products and/or services will not be increased.

  2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any mentioned price is variable, will be mentioned in the offer.

  3. All prices on the platform are shown including the applicable taxes and VAT rates unless specified otherwise.

  4. All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In the case of printing and typing errors, the entrepreneur is not obliged to deliver the product at the wrong price.

  5. The Entrepreneur is free to change all prices at any time considering the conditions of the market without any given notice. This will not affect the already placed orders.

Article 9- Conformity and Guarantee

  1. The entrepreneur warrants that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal rights existing on the date of the conclusion of the agreement. Provisions and/or government regulations. If specifically agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

  2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under these Terms and Conditions.

  3. Any defects due to the shipping process such as bumps must be reported to the entrepreneur via email within 3 days of delivery using the options available in Article 2. Return of the products must be in the original packaging and in new condition (unopened box/sealed). See Articles 6 & 7 for more info.

    3.2. Any incorrectly delivered products must be reported to the entrepreneur via email within 14 days of delivery using the options available in Article 2. Return of the products must be in the original packaging and in new condition (unopened box/sealed). See Articles 6 & 7 for more info.

    3.3. Any defect on the product will be studied by the Entrepreneur before accepting any refund.

  4. The guarantee period of the entrepreneur corresponds with the manufacturer’s guarantee period (if any). The entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products. If a product holds any guarantee, this will be provided in the description of the good and will always specifically refer to the entrepreneur if this is responsible for it, if there is no mentioned guarantee within the description, there will be no guarantee at all for such a good or service being directly offered by the entrepreneur.

    4.1. Customer understands that the guarantee is offered in the manufacturer’s name and that the manufacturer is ultimately responsible for the product’s quality, therefore the entrepreneur cannot be held liable for any defect and or malfunction for any product which is not produced/manufactured by the entrepreneur. 

  5. Remember that all the products under a brand owned by the entrepreneur enjoy a 2 year guarantee. Other brands may have different guarantee periods.

  6. The customer understands that the final responsibility and liability for a defective product to be the manufacturer’s one, being the entrepreneur a mere intermediary which will only try to mediate, as it is possible, in favor of the customer to claim a solution from the product’s manufacturer when an incident such as the mentioned defective product occurs.

  7. The guarantees will not apply including but not limited to the following situations:
  • The consumer has repaired and/or processed the delivered products himself or has had them repaired and/or processed by third parties;
  • The delivered products are exposed to abnormal circumstances or otherwise carelessly handled or contrary to the instructions of the entrepreneur;
  • The inadequacy in whole or in part is the result of regulations that the government has made or will make regarding the nature or the quality of the materials used.

Article 10 – Delivery and execution

  1. The Entrepreneur will take the greatest possible care when receiving and executing orders for products and/or services.

  2. The place of delivery is the address that the consumer has made known to the Entrepreneur. Customers will make sure the address is fully correct and up to date.

    2.1. The customer is fully responsible for all inconveniences and expenses due to a wrongly provided name and/or address for the delivery of the product/s. For instance, if it is necessary to resend a product, the customer will need to pay again for the handling and delivery; if a product would be lost due to a wrongly provided address or name, the purchase will be final and the customer will not be entitled to any refund. 

  3. With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously but no later than within 5 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order can not or only partially be executed, the consumer will receive notification of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract without any costs. The consumer is not entitled to compensation.

  4. All delivery dates are indicative and depend on 3rd parties’ services (such as the one provided by delivery companies). The consumer can not derive any rights from any periods mentioned. Exceeding a term does not entitle the consumer to any compensation.

  5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than 30 days after termination.

  6. If delivery of the ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement product available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items the right of withdrawal can not be excluded.

  7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and to the entrepreneur made known representative, unless explicitly agreed otherwise or in case of the Entrepreneur acts while being misinformed by the User such in the case of a wrongly provided delivery address.

  8. *IMPORTANT*: International shipments to countries outside the European Union, as well as to the Canary Islands are for practical and legal purposes considered exports, and may result in additional import costs, tariffs or customs fees that depend on the customer’s country, and are completely beyond our control. Therefore, these fees, extra costs & other duties are the customer’s sole responsibility. Transport times may also be affected by these situations, as well as customs control procedures at the destination. the entrepreneur will not assume any total or partial cost derived from these customs expenses. In case of inspection by the customs of your country or region, if you were not satisfied with the customs costs, and you decided to reject the order, you will be responsible for all the expenses incurred from the total amount to be returned (one-way expenses, return expenses and management or administrative expenses incurred) and therefore these might be deducted from your total refund.

Article 11 – Payment

  1. Delivery takes place exclusively after payment in advance through the mechanisms stated on the Entrepreneurs’s platform.

  2. The Entrepreneur uses a 3rd party Payment Gateway Service Providers (PGSP) to process payments. The Entrepreneur has chosen this Provider since it is a trustworthy company which is specialized in providing payment services for plenty of other companies of all sizes offering good quality services and prices. The actual providers we work with are Shopify, Stripe, Adyen, Mollie and/or Paypal.

    2.1. Thanks to the PGSP, we are capable of offering several payment methods to the users such as, but not limited to: Paypal, Mastercard, Visa, Bank transfer, iDeal, Sofort…

    2.2. The entrepreneur will not be forced to offer any concrete payment method and any of the available ones can be switched off and/or changed at any moment the Entrepreneur considers it necessary.

  3. The consumer acknowledge that the PGSP is the main and final responsible for the treatment of his/her payment information as well as the entrepreneur has no logs, data or information details related to the payment method itself but the ones provided by the PGSP to us in the administration panel if any (such as method chosen by the customer, risk level for our company, transferred amount, if the payment has failed or succeeded…). This means the entrepreneur cannot be held responsible for the payment procedure and/or the data provided within it by the customer since it is in the PGSP’s hands and out of the Entrepreneur’s control.

 Article 12 – Complaints procedure

  1. The entrepreneur has a well-publicized complaints procedure (See in Article 2) and handles the complaints in accordance with this complaints procedure.

  2. Complaints about the execution of the agreement must be submitted fully and clearly to the entrepreneur within 7 days, from the day the consumer has received the goods and/or services.

  3. Complaints submitted to the entrepreneur will be answered within a period of 30 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 30 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

  4. A complaint does not suspend the obligations of the entrepreneur nor the customer’s ones, unless the entrepreneur indicates otherwise in writing.

  5. If a complaint is found to be well-founded by the trader, the trader will replace or repair the product at its own discretion or the delivered products will be free of charge.

  6. The entrepreneur has also well-publicized a link to the EU Online Dispute Resolution platform.

Article 13 – Disputes

  1. Only European law & regulation applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.

  2. The Vienna Sales Convention does not apply.

  3. The exclusive jurisdiction over any disputes, unless we choose to submit disputes to the competent court of the domicile of the buyer, shall be one of the followings at the Entrepreneur’s sole discretion:
    – Santa Cruz de Tenerife, Canary Islands, Spain. 
    – Madrid, Spain. 
    – Tallinn, Estonia.

Article 14 – Additional or deviating provisions

  1. Additional provisions or deviations from these terms and conditions may not be to the detriment of the consumer nor that of the Entrepreneur and must be recorded in writing or in such a way that they can be stored by the consumer and the entrepreneur in an accessible manner on a durable medium.

  2. The Entrepreneur has the right to change or modify in any way legally possible these Terms and Conditions without making any announcement about the changes. It is up to the User/Consumer to be up to date about the latest version which will always be the one standing on the platform as soon as it is online and accessible to the users. Latest version will always be the one to be accepted (being also immediately accessible) by the User or Consumer when placing an order.

    2.1. It is advisable to check and view these Terms & Conditions from time to time in order to be aware of changes.

  3. Platform’s Privacy Policy as well as any other within this document is considered part of these Terms & Conditions and will be accepted when these Terms and Conditions are being accepted as long as It is included within the same document. The latest version of the Privacy Policy can be found further down or by clicking here. (TO BE REVIEWED)

  4. When provided in another language than English, these Terms and Conditions are subject to small mistakes and/or translation errors. In such a case, English translation shall always prevail. Translations are to be considered a good gesture of the entrepreneur to make them accessible, however these are not intended to be anything different that the original English version.

  5. If any provision of these terms and conditions are null, void or annulled, the other provisions of these terms and conditions shall remain in full force, and an alternative provision resembling the former provision(s) that are null and void as closely as possible, shall be agreed upon by mutual consultation.

Article 15 – Final notice

The Privacy Policy and some other possible legal/informative articles are all part of our Terms and Conditions and can be found as Annexes at the end of the Terms & Conditions document. Agreeing with our Terms and Conditions means agreeing with all the annexes included legal notices.

Find here the whole/extracts of our:
Terms and conditions
Privacy Policy
Cookies & GDPR notice

 

These Terms & Conditions were last reviewed on March 3, 2022.

Annex 1 of the Terms and Conditions | PRIVACY POLICY

  1. Introduction and right to information
    The entrepreneur takes the protection of your privacy and personal data very seriously. Consequently, your personal information (if any have been provided) is kept safely and managed with the utmost care we can make use of.

    1.1. Identity of the entrepreneur
    Behind any possible trademark you might know the entrepreneur by, there is in fact a legally formed entity and the data and information shared by you with such a trademark is data and information shared with and managed by the entrepreneur’s entity which is identified below these lines. You may contact us using the information below if you have any questions regarding this Privacy Policy.

    1.1.1. Identification
    · Name: Jorma.solutions, which is the trademark for a project fully owned and developed by the company Jorma Projects & Solutions OÜ.
    · Phone number:
    · E-mail: info@jorma.solutions
    · Registry Code from Estonian Chamber of Commerce: 14804417
    · Estonian VAT number: EE102192418

     

    1.1.2. Physical Address

     

    1.1.2.1. Only for notification purposes
    · Spanish address: Pizarro nº2 C, 2nd floor, Door 6, Radazul, 38109, Santa Cruz de Tenerife, Spain.

     

    1.1.2.2. Company’s legal address:
    · Estonian address: Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141, Estonia.

     

    1.2. Contact Form
    This is the general contact form that you can use for questions and inquiries concerning your privacy, información and data: The following form

     

  2. Processing of personal data: The Purpose of processing and consent to the transfer of data.

     

    2.1. The Purposes of data collection
    In general, we do not collect personal data. You may visit our website/platform anonymously since we ask our partners in analytics, marketing and other similar fields to anonymise our users’ IPs, therefore it is possible to navigate our platform anonymously while we collect useful statistical data which cannot be pointed to any particular person/user. Although not all services can be available without providing some personal data.  

     

    You would only provide us with some personal data if asked via one of the forms on our platform. Your personal data supplied through registration/purchase/contact/newsletters forms can be collected, evaluated and/or contrasted with your usage of our platform with the following purposes:
    – Providing our services or delivering the products you purchased on our platform. Some of your data is necessary for this, such as your personal address in order to deliver the products you can buy on our store.
    – Support our accounting and legal obligations. Proof of orders and transactions will be accounted for and stored to comply with our legal obligations. This proof can be stored in a different platform or medium other than the entrepreneur’s website.  
    – Improving our platform so it can be used by all users in a better and more intuitive manner.
    – Improving the communication with you (the Users of the Platform) who may be interested in hiring/buying the services/goods offered by the entrepreneur or simply being able to address you if you have tried to reach us by our contact form or any other available within our platform.
    – Offering you special deals, suggestions, products & services via newsletters and/or other methods (social media – facebook, twitter, instagram…) based on your purchase history or the products you have shown interest in (for instance, by clicking on them).

     

    2.2. Data processing for statistical and segmentation purposes (anonymised data)
    The entrepreneur uses or may use some or part of the data related to the users’ actions on the platform in order to find statistical facts or patterns which may help us to improve our platform, services, and products. As long as it is possible, we will always do this anonymizing the data since we are not interested at all in anything but the statistical behavior of our platform’s users in order to make the website as suitable as possible to them, as well as having a better understanding of our managing and marketing decisions and their effects. 

     

    We ask all our partners to anonymise your IP so your usage of the platform can be analyzed for statistical purposes without anyone being able to track you down personally neither pointing at you as the user performing a concrete action nor find your exact location. 

     

    We will inform you any time we detect a breach in our systems that result in your personal information being shared without consent and/or knowledge.

     

    2.3. Data processing of personal data by the entrepreneur
    Your personal data shall be included in an automated file responsibility of the entrepreneur and used to enable the purchase of products, correct or clean up your data, and to send you Newsletters and other commercial and promotional communications. 

     

    We also may use the data for retargeting services (send commercial communications). Such commercial communications may contain storage devices or advertising cookies that will be downloaded or stored in your browser.

     

    Please, note that your personal & payment data will be processed by the so called payment gateway services providers (PGSP), among these companies you can find Shopify, Paypal, Stripe, Adyen, and Mollie. These companies offer the getaway payment services needed for you to place orders on our platform. In this sense, by placing an order, your payment data will be processed by the PGSP and so it will be hosted on its servers following the PGSP’s procedures over which the entrepreneur has no power or say, although we do our best to work only with trustworthy companies. The entrepreneur does not manage nor keep any of your payment information needed to make purchases which is solely managed by the PGSP and so it is the PGSP’s sole responsibility. 

     

    2.4. Transfer of personal data by the entrepreneur

     

    2.4.1. Transfer of data to companies, authorities, institutions, and others.
    The entrepreneur will not share/transfer your data to any third-party company/organization except in one of the following cases:
    – In case of legal requirements by authorities. 
    – If agreed by you within the entrepreneur, your data may go to another of our projects in order for you to receive offers & deals related to that mentioned project. In any case, any of these possible projects we refer to would be part of the same company which the trademark you know also is.  
    – In case the entrepreneur (as a company and/or single trademarked project) is being sold, partially or totally, to another company. In this case, all the data we keep might become partially or totally owned by the project’s new owner.

     

    2.4.2. Transfer of data to countries outside the EU.
    The entrepreneur hosts all the data within the EU scope and will not share/transfer your data to any country outside the EU except in one of the following cases:
    – In case of legal requirements by authorities. 
    – In case the entrepreneur (as a company and/or single project) is being sold, partially or totally, to another company that resides in a country outside the EU. In this case, all the data we keep might become partially or totally owned by the entrepreneur’s new owner.

     

  3. Information provided by the User and veracity of the data

     

    The information you (the user/customer) provide in our platform should be trustworthy in order to rightly receive our services and products. It is your responsibility to provide the right info so we can deliver our services and products in a proper manner.

     

    The entrepreneur is not responsible for errors in our delivered services due to lacking or imprecise information filled by the user.

     

  4. Right of Access, Rectification, Cancellation, and Opposition

     

    There are several ways you can manage your personal information shared with the entrepreneur and exercise your rights of access, rectification, cancellation and opposition:
    – Within our platform, via the following LINK, you will be capable of viewing, editing and managing all your personal information stored within the platform about you. 
    – You may, at any time, unsubscribe from our newsletter lists, this should automatically delete all your personal information stored within the newsletter system.
    – If you have sent some personal information via email, you can ask us to delete it by sending us a new email to the address indicated in the Article 1 of this Privacy Policy, referring to the subject of the previous email where you provided the personal information.  

     

    If any of the previously mentioned ways would fail or you simply would like to ensure it worked. You may send us an email at the address stated in the Article 1 of this Privacy Policy. To exercise your rights via email you must provide proof of your identity by sending a photocopy of your I.D. or any other means approved by law which must coincide with the data to be deleted.

     

  5. Security Measures

     

    As you may know, there are no impregnable measures within the internet, but we will always do the best we can.

     

    The entrepreneur makes use of technical tools commonly standardized within the e-commerce industry in order to protect your data such as encrypted (SSL) connections & communications.

     

    We will comply with secrecy and confidentiality duties as regards the personal data included in the automated file forms.

     

    5.1. Retention period of personal data
    – Orders and forms: Orders and forms will be deleted from our platform’s server no later than 720 days counting from the creation date. A copy of the orders/withdrawals/guarantee forms and similar documents will be stored outside the platform in order to comply with our legal tax obligations in a secured method outside our website. 
    – Newsletters: If any personal data is provided when subscribing to our newsletter system, this would remain there until you would opt to unsubscribe. If you do, the system will delete all the data attached to the subscribed email address. You may unsubscribe from the list by clicking on the option that appears at the bottom of any of our newsletters’ emails.  
    – Payments: The entrepreneur does not store any personal payment information which can be used to make purchases in your name, but it does store the payment method that was used during the purchase itself, to which everything previously said about orders and forms would apply since it is commonly attached to them. The management of all payment sensitive information corresponds to the PGSP such as Shopify, Paypal, Mollie, and Adyen among others depending on your chosen payment method. These companies are responsible and trustworthy companies which already offer their services to many online stores/apps.

     

  6. Amendments

     

    The entrepreneur reserves the right to revise its Privacy Policy at any time. For this reason, we request that you regularly check this privacy statement in order to read the most recent version of the Privacy Policy of the entrepreneur. If we decide to change our Privacy Policy, we will post those changes on our Terms & Conditions as well as a separate Privacy Policy page on our platform.

     

  7. Acceptance & Consent

     

    By using our site and or directly accepting our Privacy Policy and/or Terms & Conditions, you agree with our Privacy Policy.

     

  8. Complaints

    You may at any time lodge a complaint with a supervisory authority regarding the collection and processing of your personal data. In Spain, you can lodge a complaint with the Spanish Data Protection Agency.

     

  9. Others

     

    This Privacy Policy is part of our Terms and Conditions, Cookies & GDPR Notice, and some other possible legal/informative articles.

     

    Find here the whole/extracts of our:
    Terms and conditions

     

    Privacy Policy

     

    Cookies & GDPR notice

This Privacy Policy was last reviewed on March 3, 2022.